Privacy Policy Overview

This Privacy Policy explains how Floral Treasures processes personal data when users visit the website, make an inquiry, request a consultation, or arrange floral services for weddings and events. It applies to our online and service-related activities in Pakistan and should be read together with any service-specific terms that may apply to a project.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Collection

Data We Collect

We may collect contact details, inquiry content, consultation notes, event preferences, order and payment information, delivery and setup details, and basic technical data such as device and usage information. Where a user requests a custom floral project, we may also process information needed to prepare a quote, confirm dates, and coordinate preparation, delivery, and on-site setup.

The categories of data collected depend on how users interact with our services.

02 · Sources

How We Collect Data

We collect data when users submit an inquiry, request a design consultation, ask for a custom quote, confirm a booking, communicate final event details, or arrange delivery and setup. We may also receive information through payment processing, customer support communications, and technical logs generated by the website.

Information is received directly from users and may also arise from routine website and service use.

03 · Cookies

Cookies and Similar Technologies

We may use session cookies, persistent cookies, and similar technologies. These tools help keep the site secure, remember basic preferences, support form use, and understand how the website is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

Cookie use is limited to standard website functions and basic analytics or preference support.

04 · Controls

Cookie Controls

Users may manage cookies through their browser controls, including blocking or deleting cookies already stored on a device. Some site functions may not work properly if certain cookies are disabled. Where the browser permits, users can also set preferences for cookie handling on a per-site basis.

Browser settings and similar tools can be used to limit non-essential cookies.

User Rights

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer required. Users may also object to certain processing or ask us to limit use in appropriate circumstances. Some requests may be declined if we must keep the information for legal, security, or recordkeeping reasons.

Available rights depend on the nature of the request and any legal retention duties.

Requests

How to Submit a Request

To make a privacy request, users should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on a request. If a request is complex or involves multiple records, we may respond in stages.

Requests are reviewed using reasonable steps to confirm identity and protect data from unauthorized disclosure.

Data Retention

We retain personal data for the period needed to handle inquiries, prepare quotes, manage bookings, complete delivery or setup, maintain business records, and meet legal, accounting, or dispute-related obligations. When data is no longer required, we delete it or anonymize it where practical.

We keep information only for as long as needed for the relevant business or legal purpose.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The revised version becomes effective when posted unless a later effective date is stated. Users should review this page periodically to remain informed about current terms.

Changes are reflected on this page, and significant revisions may be highlighted where appropriate.

Processing Purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate final details, process payments, deliver and set up floral arrangements, maintain records, support website security, and comply with legal or accounting obligations. We may also use limited technical data to improve site performance and understand general usage patterns.

Processing is limited to the purposes described in this policy and related service steps.

Data Sharing

Service Providers

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service partners that help us operate the website and deliver services. These parties may process data only for the tasks we assign to them and are expected to handle it in a manner consistent with their role.

Operational sharing is limited to service providers that need the information to perform their role.

Legal Basis

Legal Disclosures

We may disclose personal data when required to comply with applicable law, court orders, lawful requests from public authorities, or to protect our rights, users, customers, or business operations. We may also share information where disclosure is necessary to investigate fraud, security incidents, or misuse of the website.

Legal disclosures are limited to situations where a valid obligation or lawful demand exists.